I've been consistently impressed with The Facial Room’s outstanding customer service. I recently had an issue with a few items from my order, and when I reached out, the team responded promptly, handled everything with care and professionalism, and went above and beyond to make it right. Patricia, Julia, and Clare showed genuine kindness and made the entire process completely stress-free. You can truly tell they care about their customers and take pride in what they do. It’s rare to find this level of service these days — I’m very satisfied and will definitely continue shopping with them. Highly recommend!

Had my first facial experience today and all I can say is WOW!!! What an amazing experience! Alana was superb. It's a wonderful facial and so much more! Relaxing, hydrating, healing! Bought some recommended product too! I am hooked! Thank you!

I recently received an order from the Facial Room and one of my products was broken. I reached out to the Facial Room and the next day they shipped a new product. Amazing customer service. So thankful I found this store!

The Facial Room, you never disappoint!! I'm genuinely in awe of your products, promotions, and beautifully curated designs. Seeing others try to replicate your magic only reaffirms that you are truly the GOAT in the beauty industry. Keep shining and setting the bar high!💖💖

By far, the best facial I have ever had. Best described as an Eminence facial experience. Patricia is the guru of skincare and the Eminence products. I love that they are always coming out with new products and it is fun to shop at The Facial Room in Ocean Park.

Received in no time. Came packaged up with several samples I am super excited about and did not expect. Also had a little chocolate attached for the pampering to begin🧡🍂🍁 Will be ordering more. Thank You for takeing retail back to what it used to be.

The Facial Room had an excellent promotion on Eminence- I received a full size moisturizer for free. Good communication from the company. Package arrived ahead of schedule The box was beautifully packed and in it there were more ( unexpected!) freebees!! Thank you

The owner of the Facial Room is very responsive to questions, knows the Eminence products very well, and is always happy to give advice and recommendations. All of her recommendations are good ones.

Patricia at the Facial Room is absolutely amazing! I can not stress enough how badly my skin was before and I was so lost on finding which products were right for my skin type. Patricia took the time to look at my skin and after booking a facial with her she was able to see which products would enhance my skin texture and reduce the acne I had from using the incorrect facial products. I am so happy with the results and for someone who is in marketing and deals with people everyday, the results were fast and effective. I feel so much more confident and these eminence products are truly a miracle cure. Would highly recommend going in to The Facial Room and taking the time to allow Patricia to find the best facial products to help your face glow each day!

Quick shipping within Canada and easy to use website. I used to use Eminence products years ago but after switching to K-beauty products and not really being able to find the perfect combo… I finally have by introducing moisturizers from the Eminence collection. Love it!

I had a facial done and they used these products. I now recommend snd give my samples to others to try. So now Me and my friends are all addicted. These truly are amazing products.

I am really enjoying the Eminence products from the Facial Room. My skin is looking noticeably more moisturized and vibrant. I spent enough to earn a free product, which was great. I love that there always seems to be a promotion going on at the Facial Room! Delivery was fast and I love the samples selected for me. Can’t wait to try more products!

Fantastic products. Amazing customer service. Patricia is very knowledgeable with the products. Everything she recommended to me works so well on my skin. Absolutely obsessed with eminence and the facial room